Is your shipping free of charge?
Standard shipping is free for orders over $99.00!
What are your shipping hours?
We ship orders Monday to Friday between 8:30 AM and 4:00 PM. Orders placed after 4:00 PM EST will be processed on the following business day.
Since our operations are designed with free shipping in mind, we ask you to give us a call to arrange expedited shipping. We will then send you a quote and a URL link to the payment page.
How long will it take before my order is shipped?
Stock items ship the next day. Nonstock items ship within 1 to 3 weeks depending on your location
What countries does geneqonline.com ship to?
We ship to Canada and the US.
Can I use a package forwarding company?
No, we cannot ship our products to any package forwarding company. If a shipping address to a package forwarding company is provided, we will contact you and ask for a valid business or residential address located in Canada.
How can I check the status of my order?
If you are a guest buyer, you will receive an email with the tracking number for your order. Members can check the status of their order by logging in to the ‘my account’ section located at the top of the page.
Ordering & Payment
What forms of payment does geneqonline.com accept?
We accept most major credit cards: • VISA • MASTERCARD • DISCOVER • AMERICAN EXPRESS. Please call us for other methods of payment.
Does geneqonline.com charge taxes?
Yes, we charge sales tax according to the Canadian province where the order is being shipped.