Terms & Conditions

Damage claims

We take extreme care to package all orders properly. Responsibility for safe delivery is assured by the carrier upon acceptance of shipments. If damages do occur, please report the details to the carrier immediately. Request that shipments be inspected by a carrier representative. Retain all containers and packing materials.

Returns

There is a deadline of 30 days following receipt of your order to return a product. No merchandise can be returned for credit or exchange without Geneq’s prior written authorization. Only merchandise in its original packaging and/or wrapping can be returned; such merchandise will be subject to an inspection and restocking fees will be charged. Shipping costs for the return must be paid in advance by the buyer.  Transaction security Our site is under surveillance, secured with Firewall, Bot protection software, SiteLock, and 2048-bit SSL encryption.  Manufacturer’s warranty GENEQ will grant its customers the standard manufacturer’s guarantee if such a guarantee is available, effective at the time of purchase. GENEQ will provide no other warranty, express or implied, on any other product, part or component not manufactured or repaired by GENEQ. GENEQ will grant the buyer all advantages arising from the manufacturer’s warranty once an inspection of the merchandise indicates that such merchandise was defective. Any warranty related to the equipment’s performance is limited to the specifications published by the manufacturer.

Shipping

Please give us a call to arrange expedited shipping. We will then send you a quote and a URL link to the payment page. Unless otherwise instructed, shipments are made as soon as possible following receipt of the order, using a transportation method which, in our judgment, will be the most satisfactory. We reserve the right to make partial shipments if delays beyond our control may postpone a portion of the order. Export shipments that require special packaging may incur an extra packing charge.

Check your order status

Guest buyers will receive an email with the tracking number. Members can also check the order status by logging in to the ‘my account’ section located at the top of the page.

Privacy statement

Geneq inc. commits to maintaining strictly confidential and not to disclose to third parties by any means whatsoever the information received from its clients through communication, the execution of a mandate or an order. This confidential information will only be shared with employees who need to know and use it. We accept all payment methods such as Visa, Master Card, AMEX, Discover, and Paypal. For more options, please contact us! All errors in pricing or product description are subject to correction at any time.

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