Common online shopping practices:Comparing prices on transactional websites or the Google Shopping platform.

Geneq:

We operate on a request-for-quote basis, which enables us to personalize our quote, offer
special prices without alerting competition, and optimize shipping costs. All this helps us
stay more flexible and competitive. That said, we also have a transactional site with a limited inventory of smaller, easy-to-ship items,
geneqonline.com.

Common online shopping practices:When calling for information, you often encounter call center staff trained for customer service, but
lacking detailed technical knowledge of the products in question.

Geneq:

Many of our specialists have hands-on experience in their respective fields, be it
pharmaceutical or
environmental research, civil engineering, construction or other. Our specialists routinely
propose money-saving adjustments to customers’ orders.

Common online shooping practices:Order and ship items separately from multiple stores, often sacrificing range of choice and prod- uct
quality to save on shipping costs (especially for heavy items).

Geneq:

Transportation costs get reduced when we combine your items for shipment from our premises, or
when we deliver from a warehouse near you. Whether we’re shipping heavy or fragile items,
or a combination of both, we strive to broaden your choice by expanding the geographic horizons of your
shopping.

Common online support practices:Search for the best value based on personal research or blogger reviews.

Geneq:

As an authorized distributor of leading brands, we enjoy certain privileges on pricing, shipping
and access to discreet product information. For example, we can inform you of an imminent
product recall, or that the product you seek is discontinued, while the next year’s model is already
available at the same price. Our advice is always free!